SHIPPING WITHIN THE UNITED STATES: I have chosen to partner with UPS for my shipping needs. If for any reason, you prefer to use a different courrier (United States Postal Service, DHL, or FedEx), please select the service that most closely reflects your shipping needs. After you have checked out, use the contact page to email me with your special instructions and I will ship your order using your preferred courrier at no additional charge.
INTERNATIONAL SHIPPING: There is a $40 USD flat rate for international shipping. Express Mail International via the United States Post Office is the courrier selected. Each package will have a tracking number for your convenience. Please allow 6-15 days for delivery. If any additional taxes or customs fees apply at your destination, you will encure this additional cost.
I will ship to the following countries: Australia, Austria, Belgium, Brazil, Canada, Chile, China, Coast Rica, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, South Africa, Spain, Sweden Switzerland, Turkey, UK, United Arab Emerites, Vatican City, Venezuela, Virgin Islands, British, Virgin islands, US.
MY GUARANTEE: If for any reason you do not like the pen you receive, send it back to me within 30 days, in the original condition, and preferably in the same packaging. I will happily refund your purchase in full. I also guarantee my work against any manufacturing defects for 2 years. In the unlikely event that you have a defective piece, send it in, and I will either repair or replace your pen at no charge. I will also cover the shipping costs. Please understand that normal wear and tear or damage caused by accidental or intentional abuse is not covered by this guarantee. My young children have shown remarkable ability to destroy unattended nibs, buyer beware of little hands!
REFUND/ RETURNS: You should expect to receive your refund within four weeks (up to 8 weeks for international refunds) of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.